Capabilities
These aren't separate skillsets I switch between — they're how one project usually unfolds: understand the problem, build the evidence, deliver the system, then keep improving after go-live.
Business analysis & delivery
Getting from a vague problem statement to a scoped, sequenced piece of work takes requirements definition, workshop facilitation, and stakeholder alignment the business will actually commit to.
Owned end-to-end process design and stakeholder alignment across an 800+ user Dynamics 365 ERP transformation.
Data, reporting & analytics
A dashboard is only useful if people believe the numbers and know what to do with them. I design and build reporting that becomes the source of truth teams check before making a decision.
Dashboards and insights used by 250+ stakeholders, cutting reporting turnaround time by approximately 25–35%.
Transformation & systems
ERP and TMS implementations succeed or fail on adoption, not go-live dates. I lead the workstream from solution design through UAT and change management to business-as-usual.
Delivered substantial operating cost savings (27%) through a multi-site transport management system implementation.
Process improvement & enablement
A lot of value sits in unglamorous process fixes — cutting manual steps, redesigning a workflow, retraining a team. I find those opportunities and see them through to a measurable result.
Redesigned automated warehouse picking path sequencing, lifting operational efficiency by 15%.
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